Innovators who serve their clientele, their customers, their team, or their organizations will stand in stark contrast to the cancerous rash of self-serving kleptocracies we experienced in 2008. From Mugabe in Zimbabwe to the wizards of Wall Street, headlines have highlighted those who seek status and personal gain at the expense of those whom they lead.
Air Canada Stands Out
Last week I flew Air Canada from Orlando to Toronto to speak at a student conference. It’s a short flight, 2 hours and change. The equipment was a relatively small jet, definitely not one of the long-haul types I often fly. Here’s what stood out to me: each seat had its own USB charger and 120-volt AC outlet, along with a complimentary inflight entertainment suite.
In a world where US-based airlines constantly teeter on the brink of bankruptcy, offer AC outlets only for their business passengers (United) and charge $2 – $6 for movies and TV shows (Delta), Air Canada is serving and innovating. Way to go, eh!