From the category archives:

Culture

Build Men, not Monuments

October 22, 2009

in Culture, People

Ken and Mark in Perga

I had the wonderful privilege of spending my week near Antalya, Turkey with 170 associates from 37 countries at the MinistryNet09 Conference. Very cool. We immersed ourselves in collaborative workgroups focused on one thing: effectively leveraging the web and social networks to glorify God and help fulfill the Great Commission.

Yesterday an optional outing took us to Perga where Paul and Barnabas “preached the Word” on their first missionary journey as they were returning to Antioch (Acts 14:25). A theater, a sports stadium and the expansive agora market remain visible in the old city center, the long-silent hub of her citizens’ ancient social networks.

As we wandered among the broken columns and fallen stones, I wondered aloud with my friends David and Mark about the lasting value of stuff. Hans joined us for cappuccinos and a robust discussion of church-planting theory and practice as we watched the sun drop into the Mediterranean Sea.

Leadership Lesson: Build Men, not Monuments.

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Disclaimer: I don’t often paste the majority of someone else’s blog post as an entry at OnLeadingWell. In rare cases the insights gained are profound and irreducible. For those of us working in the non-profit sector who passionately desire to change the world but struggle to change the personnel on our team (or even rearrange the office furniture) due to anticipated backlash, this post from Seth Godin’s rafter-shaking blog is for us. Thanks, Seth, for a much needed kick in the pants.

The problem with non

Non as in non-profit.

The first issue is the way you describe yourself. I know what you’re not but what are you?

Did you start or join this non-profit because of the non part? I doubt it. It’s because you want to make change. The way the world is just isn’t right or good enough for you… there’s an emergency or an injustice or an opportunity and you want to make change.

These organizations exist solely to make change. That’s why you joined, isn’t it?

The problem facing your group, ironically, is the resistance to the very thing you are setting out to do. Non-profits, in my experience, abhor change.

Take a look at the top 100 twitter users in terms of followers. Remember, this is a free tool, one that people use to focus attention and galvanize action. What? None of them are non-profits. Not one as far as I can tell. Is the work you’re doing not important enough to follow, or is it (and I’m betting it is) paralysis in decision making in the face of change? Is there too much bureaucracy or too much fear to tell a compelling story in a transparent way?

Beth has a great post about the feeling of vertigo that non-profits get when they move from the firm ground of the tried and true to the anti-gravity that comes from leaping into change.

Where are the big charities, the urgent charities, the famous charities that face such timely needs and are in a hurry to make change? Very few of them have bothered to show up in a big way. The problem is same as the twitter resistance: The internet represents a change. It’s easy to buy more stamps and do more direct mail, scary to use a new technique.

Of course, some folks, like charity: water are stepping into the void and raising millions of dollars as a result. They’re not necessarily a better cause, they’re just more passionate about making change.

A few years ago I met with two (very famous) non-profits to discuss permission marketing and online fundraising and how they might have an impact. Each time, the president of the group was in the room. After about forty five minutes, the meetings devolved into endless lists of why any change at all in the way things were was absolutely impossible. Everyone looked to the president of the group for leadership, and when he didn’t say anything, they dissembled, stalled and evaded. Every barrier was insurmountable, every element of the status quo was cast in stone.  The president of the group was (he thought) helpless.

When was the last time you had an interaction with a non-profit (there’s that word again) that blew you away?

Please don’t tell me it’s about a lack of resources. The opportunities online are basically free, and if you don’t have a ton of volunteers happy to help you, then you’re not working on something important enough. The only reason not to turn this over to hordes of crowds eager to help you is that it means giving up total control and bureaucracy. Which is scary because it leads to change.

If you spend any time reading marketing blogs, you’ll find thousands of case studies of small (and large)  innovative businesses that are shaking things up and making things happen. And not enough of these stories are about non-profits. If your non-profit isn’t acting with as much energy and guts as it takes to get funded in Silicon Valley or featured on Digg, then you’re failing in your duty to make change.

The marketing world has changed completely. So has the environment for philanthropic giving. So have the attitudes of a new generation of philanthropists. But if you look at the biggest charities in the country, you couldn’t tell. Because they’re ‘non’ first, change second.

Sorry if I sound upset, but I am. The work these groups do is too important (and the people who work for them are too talented) to waste this opportunity because you are paralyzed in fear.

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I confess I began Twittering one month ago as a skeptic. My felt need for more info about more people doing more stuff was pretty low. But, as I mentioned here, I decided to give it a try for 30 days. I’m glad I did. Here are five reasons why:

1. I learn a lot, very quickly, from good tweeters. Several @johnpiper tweets have provoked questions that resonated all day long. My brother-in-law @garunn posts very insightful links. There is more actual value per tweet than I find in most emails or in Facebook. Good tweeters engage others using @angelamaiers’ 70-20-10 rule.

2. It’s manageable. The ease of this surprised me. I can turn off the faucet of information whenever I want. Also, I use TweetDeck which makes it super easy to scan, filter, save and reply to tweets. I like that I can update my Facebook status without being at the computer. Oddly enough, life feels a bit more integrated. @stephnannen recently posted her fellow skeptic’s insights on her excellent blog. If you’re drowning in tweets, see 10 Tips For Managing Twitter As Your Usage Increases.

3. It’s customizable. You can choose to receive text updates from everyone, no one, or just two people (as I’ve chosen to do).

4. It inspires good writing. Seriously. To communicate something of value in only 140 characters is a mix of art and science. Clear writing is a sign of clear thinking.

5. Friends help me solve problems. Case in point: After 12 years with the Palm OS (currently on a Treo) I’ve been trying to decide on moving to a new smartphone platform. But which one would best suit my needs? I researched the blogs, watched the ads, and Googled the reviews. It’s a big investment in my time, energy and money to make a move. I estimate I spent 10-15 hours on this decision over the past few weeks.

Enter Twitter.

Yesterday I sent the following tweet from my phone (which automatically posted to FB) at 10:10 a.m.:

pondering switching from Treo to Pre or iphone. Since i live in outlook, my device *must* sync tasks & notes. what device drives you & why?

By 11:10 a.m. I had received more than a dozen substantial, informative responses (both in Facebook and in Tweetdeck). The best info came from @travistodd who is 10,000 miles away in Asia.

By dinner time I had enough relevant info based on personal user experiences of trusted friends to make an informed decision with confidence. (I’m going with the iPhone.)

These days it takes a Tribe.

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It’s no longer a question of if? or when? The question now is to what extent? Whether you like texting, Facebook, YouTube or Twitter doesn’t really matter anymore. Social networking is changing our world. The recent uprising by young voters in Iran (nearly 2/3 of the country’s 71 million people are under 30) has instructed the old guard on the power of instant connection and the illusion of controlled information.

Leading well involves actively listening to what people are talking about. Where are people talking? The use of the internet for social networking ranks in the top five media revolutions in the past 500 years (along with moveable type, the telegraph/telephone, recorded sound and moving pictures, and harnessing the electromagnetic spectrum to broadcast media), says TED presenter Clay Shirky. Shirky states:

These tools don’t get socially interesting until they get technologically boring. It isn’t when the shiny new tools show up that their uses start permeating society. It’s when everybody is able to take them for granted.

Watch this compelling and informative 17 minute video to see why this matters to you and your team. Show it at your next staff meeting and ask: How should this affect the ways we serve our clientele?

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If you can’t beat ‘em, join ‘em?

So far I’ve been resisting Twitter. I have an account, and as of this afternoon, 11 followers. I signed up several weeks ago but until this afternoon had not posted a tweet.

When I invited pros and cons on a recent Facebook post, cons outweighed the pros by about 7:1. My schedule is pretty full and I’d rather build in some margin for my soul than follow hundreds of my friends’ latest meal selection. I’m an early adopter, but tech still has to earn its way into my calendar.

Enter Pastor John Piper, who I know feels far more strongly and deeply about media intrusion than I do. Yet, Piper says he’s going to Tweet:

I see two kinds of response to social Internet media like blogging, MySpace, Facebook, Twitter, and others.

One says: These media tend to shorten attention spans, weaken discursive reasoning, lure people away from Scripture and prayer, disembody relationships, feed the fires of narcissism, cater to the craving for attention, fill the world with drivel, shrink the soul’s capacity for greatness, and make us second-handers who comment on life when we ought to be living it. So boycott them and write books (not blogs) about the problem.

The other response says: Yes, there is truth in all of that, but instead of boycotting, try to fill these media with as much provocative, reasonable, Bible-saturated, prayerful, relational, Christ-exalting, truth-driven, serious, creative pointers to true greatness as you can. [more]

Still thinking about it. Convince me.

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Whoever abides in me and I in him, he it is that bears much fruit, for apart from me you can do nothing…. If you abide in me and my words abide in you, ask whatever you wish and it shall be done for you. Jesus in John 15

I have a confession to make—we’re a Facebook family. Not that we’re online all the time, but that is one of many avenues we use (in addition to texting, Skype video calls, and — decreasingly — email) to stay connected, keep up with one other, share pictures and stay in touch. With Travis away in college and me frequently traveling, we long to share life as it happens.

Recently Ann and I took a weekend away to assess how we were doing at connecting with the Lord, with each other and with friends. Jesus impressed upon me, or shall I say invited me, to deepen my times with him through memorizing Scripture again and devoting myself more fully to prayer. Abiding is all about staying connected to the true Source. As a result I’m enjoying a renewed zeal for Christ and genuine, loving interest in others.

One of my specific requests was for new non-CCC friendships. Guys need time to do stuff together, shoulder to shoulder. Frequent travel and other responsibilities mitigate against this. Neither sitting in church nor sipping lattes provides the anvil upon which lifelong guy friendships are forged. But the Lord in his goodness has inundated me with new connections in the past four weeks: neighbors, businessmen in the city, visitors staying in our home, and a tightly knit men’s prayer group on Monday mornings. God answers prayer.

“If…” the conditions are met, ask whatever you wish. What are you asking for?

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If web 2.0 has taught us anything, it’s that there are no limits to the amount of information out there. I hear 13 hours of video are uploaded onto youtube.com every minute, 346 million people around the world regularly read blogs, and 900,000 new blog posts surface each hour. (Thanks, Kelly.) More information doesn’t necessarily make us smarter (take the current US banking/credit/economic crises for example) but it can intoxicate. The feed excites us temporarily until the next 140 character status update arrives. Then we move on. But how do we learn?

It’s hard to keep up. For four years I lived in an remote East Asian village of 2 million where the closest English-language newspaper was an overnight train ride away. That’s when my daily news diet shifted to VOA radio and web 1.0 news sites funneled through a VPN. That was ten years or five centuries ago. Now I read book summaries online, frequently on other people’s blogs, for free. This morning I scanned multiple RSS feeds in Google Reader and MyYahoo, for free. Then I loaded my Morning Coffee into Firefox to get up to speed on world news from BBC, CNN, Stratfor and the NY Times. This process requires between 15-25 minutes depending on how many editorials I read. It’s far more efficient than parking in front of a half-hour televised CNN update and waiting through the commericials, plus I can forward meaningful links to others. This week I’ve been intently following the Somalia pirate story and praying for my friends in Ethiopia who are seeking to send Christian students on prayer/mission trips into Somalia.

Printed news is dying. Fewer and fewer people under 30 read a daily printed newspaper. One recent study reveals that printing costs the NY Times twice as much as simply sending every subscriber a Kindle. Journalists have a few more years to decide whether they are in the printed paper business or the journalism business, then make adjustments. Ann and I take the printed Orlando Sentinel newspaper solely for the crossword and the coupons which pay for the recently doubled subscription price. (Today’s Sentinel had a grand total of 43 column inches devoted to world news – the average page contains about 100 column-inches.) Neither of my very globally-aware children (ages 16 and 19) read the printed paper – they get almost all of their news online. We shop on Craigslist and Google the solutions to most of our home-renovation challenges.

But we digress…

Learning takes place when we figure out a way to convert data into knowledge (via filtered, thoughtful analysis) and knowledge into wisdom (applied skill in living). As followers of Jesus we’re called to take it one more step – converting wisdom into love. Knowledge puffs up, but love builds up.

The great companies, churches and organizations today are the ones who have empowered their people to address increasingly complex challenges by failing fast, learning fast and sharing the wealth. These are places people love to work or serve. A sense of calling replaces the idea of a career as people get to do what they love. Work becomes more like play when we’re surrounded by an expanding network of friends with a clear mission to go after together. Humility supplants hubris. Solutions become findable.

What would it take for CCC to remain one of the best avenues in the world for passionate, talented, risk-taking world-changers to live out their God-given calling?

I believe we’ll need to keep shaping and reshaping our CCC culture in these final two areas:

4. Learning Environment
The world is constantly changing. What was effective last year may not be effective next year. We must be able to rapidly respond to those God-given opportunities to love our neighbors as ourselves and offer the love of Christ, on any scale- local or global. We need leaders with the spirit of Jonathan and his armor bearer who will take the initiative to “….go up and see what the Lord might do for us.”

We – you and me – must create an atmosphere where people are free to try new ideas and to adapt to changing local, regional or global realities. This learning environment means that

a. Everyone is energetically pursuing effectiveness, with the freedom to acknowledge what is not working and to seek new wineskins. Our sincere intention is to maximize our fruitfulness, so that “everyone knows someone….”

b. We will wrestle with the healthy tension between quality and quantity.

c. We establish channels of learning across countries, regions and the world to share best practices and to learn from each other.

d. We actively offer coaching and stretching assignments to individuals and teams.

5. Shared Leadership
To pursue even our part of movements everywhere, we must share the responsibility for the work. Leadership cannot be left to a few; it must be entrusted to others. The extent of “everywhere” requires an expanding leadership base. Shared leadership means that we execute the mission through effective ministry teams at every level.

a. Leadership teams are committed to a common goal, fully empowered to act within defined boundaries, focused on results, and growing in their effectiveness together.

b. Each team has a designated leader, and team members are clear about their roles. They fulfill their individual responsibilities, recognize their need for one another, demonstrate cooperation, and hold each other accountable to their goals.

c. Each member prioritizes the mission of the team first, and his strategic focus second.

d. To function together effectively on teams, we must be leaders who serve others with grace and humility. Rather than telling people what to do, we ask, “how can we help you accomplish what God has put on your heart?” This servant posture is also expressed in sharing and offering access to needed information. It is demonstrated as we allocate our people, money and other assistance toward local effectiveness.

What’s one recent experience that either supports or undermines this type of culture?

What do you think CCC should look like?

Click here for a two-page summary of all five culture change elements.

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Permission Granted: A Call for Culture Change

April 12, 2009 Culture

Welcome to the 2nd Annual CCC Blog-ference. I’m glad you dropped by. My first post will be a little longer than usual in order to establish context. Stick with me and please add comments to move the conversation forward.

For from the rising of the sun to its setting my name will be great among [...]

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14 comments Read the full article →

How Do We Lead Gen F?

April 1, 2009 Culture

Gen F – the Facebook Generation.
Facebook hit 200 million users this week, in 40 languages. That’s doubled from 100 million just 8 short months ago. The NY Times graphed the progress, including the generational element. If Facebook were a country, it would be the world’s 5th most populous nation, following China, India, the USA and [...]

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2 comments Read the full article →

Slumdog Millionaire: Just See It

January 29, 2009 Culture

My first words out coming out of the theater were “Wow. Wow!” If you haven’t seen this movie yet, you’re missing out. Slumdog Millionaire opens with Jamal, a kid from the sprawling slums of Mumbai (formerly Bombay), India, who somehow earned a seat on India’s TV show “Who Wants To Be A Millionaire,” being brutally [...]

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4 comments Read the full article →

2009 = Service and Innovation

January 1, 2009 Culture

Here’s a prophetic word for 2009. Who will be the standout leaders in the coming year? Innovators who genuinely serve those entrusted to their care.
Innovators who serve their clientele, their customers, their team, or their organizations will stand in stark contrast to the cancerous rash of self-serving kleptocracies we experienced in 2008. From Mugabe [...]

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1 comment Read the full article →